Shipping & Returns
We want your order to arrive on time and in perfect condition. If anything falls short of that, we make it right — no questions asked.
Shipping Policy
Free Shipping on Orders Over ₹8,000
Add ₹8,000 or more of merchandise to your cart and standard shipping is automatically free. No coupon code needed. This offer applies to domestic orders only.
Standard Shipping
5–7 business days
Free on orders over ₹8,000 Flat ₹749 otherwise
Delivered via our standard courier network. Tracking number provided.
Express Shipping
2–3 business days
Flat ₹1,699
Priority handling with express courier. Signature may be required.
Overnight / Rush
Next business day
From ₹2,999
Available for select locations. Order must be placed before 12:00 PM IST. Contact us to confirm availability.
- Orders are processed Monday through Friday, excluding public holidays.
- Cut-off time for same-day processing is 1:00 PM IST.
- A shipping confirmation email with tracking details is sent once dispatched.
- Aura Global is not responsible for delays caused by the courier or customs.
Delivery Timeline
- 1
Order Confirmed
Day 0You receive an email confirmation with your order summary.
- 2
Processing
Day 1–2Your items are quality-checked, packaged, and prepared for dispatch.
- 3
Dispatched
Day 2–3A tracking link is sent to your email or WhatsApp.
- 4
In Transit
Day 3–7Your order is on its way via the selected courier.
- 5
Delivered
Day 5–10Estimated delivery window based on your chosen shipping method and location.
International Shipping
We ship to most countries worldwide. International shipping rates are calculated at checkout based on destination, weight, and selected service level.
India (domestic)
3–5 business days
Free on orders over ₹8,000
South Asia
7–14 business days
Standard international rates apply
USA / Canada
10–18 business days
Express option available at checkout
Europe / UK
10–18 business days
VAT/duty may apply at border
Middle East / GCC
7–12 business days
DHL Express available
Rest of World
14–21 business days
Contact us for a shipping quote
Customs & Import Duties: International orders may be subject to import duties and taxes levied by the destination country. These charges are the sole responsibility of the recipient. Aura Global Corporation has no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing an international order.
Returns & Exchanges
30-Day Returns Window
Return or exchange any eligible item within 30 days of delivery — no lengthy forms, no unnecessary hassle.
Eligibility Criteria
- Item must be returned within 30 days of the delivery date.
- Items must be unused, unwashed, and in original condition with all tags still attached.
- Original packaging (poly bag, hang tag, gift box if applicable) must be included.
- Personalised or custom-printed items are not eligible for returns unless defective.
- Drinkware and food items (e.g. Snack Box, Care Kit) are not eligible for return once opened.
- Proof of purchase (order number or confirmation email) is required.
How to Initiate a Return
- 1 Email hello@auraglobalcorp.com with your order number, the item(s) you wish to return, and the reason.
- 2 We will respond within 24–48 hours with a return authorisation and the return address.
- 3 Pack the item securely and ship it back using a tracked courier service. Return shipping costs are borne by the customer unless the item is defective or incorrectly sent.
- 4 Once we receive and inspect the return (usually within 2 business days), we will process your refund or dispatch the exchange item.
Refund Policy
Refund Timeline
Approved refunds are processed within 3–5 business days of us receiving and inspecting the returned item. The credit will appear on your original payment method within 5–10 business days depending on your bank or payment provider.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrectly sent item, we will cover return shipping costs and offer you the choice of a full refund, a replacement, or store credit. Please email a photo of the item within 7 days of delivery.
Partial Refunds
Partial refunds may be granted for items returned without original packaging or with minor signs of use, at our discretion.
Non-Refundable Items
Custom-printed merchandise, digital products, opened food and wellness items, and items returned after the 30-day window are not eligible for refunds.
Common Questions
Can I change my shipping address after placing an order?
Address changes are possible within 2 hours of placing your order. Contact us immediately at hello@auraglobalcorp.com or WhatsApp +91 9217010247.
My tracking number is not updating. What should I do?
Tracking information can take up to 24 hours to appear after dispatch. If it has been more than 48 hours with no update, please reach out to us and we will investigate.
Do you ship to P.O. Boxes?
Standard shipping is available to P.O. Boxes in most regions. Express and Overnight shipping require a physical address.
What happens if my package is lost in transit?
We will open a courier investigation on your behalf. If the parcel is confirmed lost, we will reship your order or issue a full refund — your choice.
Need Help?
Our team is available Monday–Friday, 9:00 AM – 7:00 PM IST. We typically respond within a few hours.